Maintenance & Support
MG Power always pays attention to service as the indispensable part of product quality. Wherever your gensets are, our service agents across the world provide you with the efficient, professional technical support and service.
In addition to proper operation according to instructions, the operators also need to conduct regular inspection, adjustment and cleaning of all parts for smooth running and maintaining the long service life of the machine. In addition, regular maintenance and repair is beneficial to prevent all parts from early wear.
As a end user, you will receive the following quality commitments from MG Power local distributors:
- Supply MG Power products with the standardized high quality;
- Provide complete technical support, including installation guidance, repair and maintenance services, commissioning guidance etc;
- Professional training and troubleshooting for technical staff of user;
- Supply genuine original brand spare parts;
- Establish a complete customer and product file;
- Fast response in 24 hours.
As a distributor of MG Power, you will receive the following quality commitments from MG Power factory:
- Supply MG Power products with the standardized high quality;
- Provide complete technical support, including installation guidance, repair and maintenance services, commissioning guidance etc;
- Professional training and troubleshooting for technical staff of distributor;
- Online order checking and online support of spare parts, a whole set of parts solution;
- Online technical support system provides video training for product installation, spare parts replacement, as well as operation and maintenance guidance;
- Provide one to one service for key projects;
- Supply genuine original brand spare parts;
- Regular customer visit, establish a complete customer file and order file;
- Fast response in 24 hours.